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Terms and Conditions


1.1 - ORDERS Purchasing from is a simple and safe operation. The customer will have to view the collections, choose the product and order the shipment. The order will be accepted only when the reference bank will authorize the payment transaction. Acceptance of orders is scheduled on working days, Monday to Friday, from 9.30am to 5pm. Weekend orders will be processed from the following Tuesday morning, while those made during public holidays will be processed from the first following working day.

1.2 - THE PAYMENT The online store,, offers to its customers the chance to pay by credit card and Paypal. There is no other accepted method of payment. The financial information of the customer that buys on the website (credit card number, expiry date, and other personal data) will be exclusively managed by Credit Agricole, the bank in charge of all on line transactions. Thanks to an encrypted code no one will be able to retrieve the personal financial data. The operators of the are not authorized or able to obtain information on credit cards and bank account numbers of the customer. The first order of every new client must be verified with the bank that emitted the credit card. In particular, before charging the amount of the purchase on the credit card of the client, allows to the bank to verify the transaction with the customer's bank. This procedure, executed only for the first order by a new client, could cause some days of delivery delay, but ensures to both the customer and security of transaction.

1.2.1 - CREDIT CARD On the web site Moneta,Visa, Mastercard, American Express, Maestro, JCB credit cards are accepted. Once the purchase has been made, the customer provides his credit card details in a protected electronic bank system controlled, that grants maximum security during the transaction. If the credit card covers the order amount and the given details are valid, the bank authorizes the transaction. The customer will receive an e-mail that will confirm the successful transaction. The authorized amount is not immediately billed to the customers account. The amount remains available to until the day of the effective delivery.

1.2.2 PAYPAL Customers may also pay purchase with verified Paypal accounts. In this case the delivery won’t suffer any delay due to bank verification times. accepts Paypal payment coming from verified account and reserves the right to send the merchandise only to the address indicated in the verified account. All the payments sent from unverified Paypal account will be cancelled. 1.2.3 – WIRE TRANSFER Selecting BANK DEPOSIT as a method of payment, Iban and Swift will appear for your prompt action. Once CONFIRMATION has been clicked your order is automatically confirmed and your order request sent to customer service. Once payment has been made through your bank proof of transaction needs to be sent within 48 hours to our customer service. Goods will be shipped only once the payment will be cleared.

2 - FULFILLMENT AND DELIVERY will deliver in Italy and all over the world thanks to the UPS or TNT Global Express express service. The products delivered from are packed properly and carefully to ensure protection of the goods. All items travel with the purchase invoice or official receipt that shows the quantity and value of goods. 2.1 - FREE ASSURANCE grants for all the deliveries a free assurance against theft and accidental damage during the shipment. The assurance is valid until the merchandise reaches destination.

2.2 - ORDER FULFILLMENT Each order, regularly placed and paid, will be shipped within two working days. Shipments all depart from L’Incontro Srl, Modena (Italy) on working days only, from Monday to Friday, from 9.30 am to 1 pm. Orders placed from Saturday to Sunday will be handled on the following Tuesday.

2.3 - ALWAYS INFORMED The customer can monitor his shipment status at any time, thanks to our UPS or TNT Global Express service. The customer will receive a confirmation mail when the merchandise departs that includes the tracking number that allows the customer to monitor progress

2.4 - TYPES OF SHIPMENTS & TAXES shipments may be DDP (Delivery Duty Pay) or DAP (Delivered At Place), according to the nationality of the customer who has placed the order. DDP (Delivery Duty Pay) format is used for UE country shipments(Austria, Belgium, Cyprus, Croatia, Denmark, Estonia , Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherland, Poland, Portugal, UK, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden e Hungary) where the VAT is already calculated and included in the price of purchase. DAP (Delivered at Place) is used for Extra Ue countries or Extra Schengen, not subjected to the payment of VAT. If the customer refuses the delivery for reasons not attributable at, all the shipping fees, included any extra fees and duties involved in returning the goods to will be deducted from the final refund. If the customer provides wrong address details and the shipment cannot be completed the shipping fees, included any extra fees and duties involved in returning the goods on will be deduct from the final refund.

2.5 - DELIVERY TIME The delivery time is conditioned by the destination of the shipment. Italy(DDP): the delivery is estimated within two working days from the expedition. European Countries (DDP) : the delivery is estimated within five working days from the expedition. Extra European Countries (DAP) : the delivery is estimated within five working days from the expedition. Rest of the world: the delivery is estimated in five to seven days from the moment of dispatch with Express Service.

2.6 - TERMS OF DELIVERY Once the goods reach destination it is the customers duty to carefully inspect the packaging before signing and therefore accepting the parcel. If conditions of the parcel suggest that it has been tampered with or damaged the customer has the right to refuse the delivery. Such issues should be communicated to the local courier service office and to CUTOMER SERVICE. If the customer refuses delivery all expenses involved in returning the goods to will be deducted from the refund due to the customer. If the delivery was impossible to make due to the address details provided by the customer at the moment of purchase all expenses involved in returning the goods to will be deducted from the refund due to the customer.

3 - ORDERS INFORMATION grants a high level of customer service. It’s possible to receive updates and information about your order status by sending an e-mail to OUR CUSTOMER SERVICE.

4 - PURCHASE RETURNS wishes to ensure complete satisfaction to their customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. The return of the goods are at the expense and under the responsibility of the Customer that will need to act within 14 days after delivery date and then only if the goods meet all the “conditions of return” listed below 4.1 CONDITIONS OF THE RETURN 1 - All items for sale on the site are delivered with an authenticity card attached to the clothing using a disposable safety seal bearing L’Incontro S.r.l.’s logo. The clothing must be tried for size without removing this card and without damaging the seal. Returns will be accepted only with the safety seal perfectly intact, which may be a plastic seal on wire or in the case of some shoes, a label placed on the sole. We will in no case accept returns with the safety seal chipped, broken, disconnected, removed or tampered with. 2 - The Items that have any sign of use or wear will not be accepted and will be returned to the client. 3 – The items needs to be returned under the same conditions in which they were shipped to the customer and must be wrapped and packed properly.

4.1 - All the other labels of the item, both in tissue or pending, must never be removed from the article. 5 - The goods to be returned must be handed over only to UPS within 14 days from the date of delivery 6 - The customer who wishes to undertake size, color or item change, must perform “The Return Procedure”, see below, and make a new order on the site 7 – will not accept returns for underwear items In case of failed return, the customer will have to comply with the conditions listed above, reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.

4.2 RETURN PROCEDURE In order to return a received item please follow carefully “the return procedure” that we here describe through the following steps: 1. Send a return request to [email protected] within 14 days from the goods receipt. Please include Order Number and Code(s) of the item(s) 2. Send the package back to, c/o L’Incontro Srl, Via Castelmaraldo 10/12, 41121 Modena. The return shipment of goods is at customers full responsibility. The expedition is at the risk of the Customer. is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or same type. Inside the package, the customer will find a label to be placed as a seal to close the outer packaging, to guarantee the customer and against tampering. All items will be made subject to inspection by the staff that will verify compliance with the conditions of the return. reserves the right to assess additional charges if they prove necessary to ensure the resale of the returned items. These amounts will be determined after the evaluation of the condition of the returned items and communicated to the Customer. Return delivery costs will be charged to the client by deduction from the due refund amount

4.3 REIMBURSEMENT If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the processed credit card (if the case the order was paid by credit card), PayPal account (if the order was paid with PayPal) or wire transfer in the case of bank transfer.


5.1 - FINAL CONSUMER In order to make purchases on the website, you must: 1 – be a “Final Customer”, meaning that whoever makes and order has no intention to use the purchased goods for resale or any other commercial use 2 - be over 18 years of age 3 - meet the legal requirements for subscribing a binding contract; 4 - have a account and a valid e-mail address; 5 - hold a valid bank account or credit card accepted for payment at (Moneta,Visa, Mastercard, American Express, Maestro, JCB) or a verified Paypal account; 6 – be aware and accept that the use of the website is governed by the laws in force in the Italian Republic.


All contents of the website (texts, images, fonts, graphic design, music, software, codes and format scripts) are exclusive property of L’Incontro S.r.l. and are protected by copyright. They cannot be reproduced in any way unless under express prior and written consent by L’Incontro Srl. Similarly, it is categorically forbidden any use of content and brands on the site (copy, reproduction, modification, transmission, publication or redistribution) unless specifically authorized by L’Incontro Srl. declines any liability connected to the unfortunate event in which, due to a malfunction or particular configuration of customer's computer or screen, the colors of products shown on the site do not faithfully reflect the original item. If, however, discrepancies between the items online and those represented on the site - due to sudden change. Customer Service of agrees to provide timely inform customers in the event of no availability of ordered items from the site. guarantees the protection of its website in accordance with international standards for Internet, but declines any responsibility to deal with problems, damage and risks that the client may encounter while using the site or any malfunctions associated with the decommissioning of cookies browser. Using this site - which contains information about item and how to purchase them - meaning that the user / customer accepts the rules and terms and conditions of this declaration. Non-acceptance of such permits allows to exercise the right to request the users / customers of not use of the mentioned site.


The purchase of the goods suggested on the site is reserved for “Final Customers” only as described in the point no. 5.1 above and here briefly summarized: “Final Customer”=User of the platform who makes only personal purchases with no further commercial or professional reasons connected to the goods involved. invites all users that do not identify in the above description to refrain from making orders. will therefore decline orders from users that fail to comply to the Trade Policy. reserves the right to a) refuse enforcement of an order in the event that our bank delivers a negative opinion after checking the transaction with the customer's bank b) to refuse its services or evasion of orders to anyone at any given time, to make corrections and / or changes to the site and its contents if it deems necessary and without giving prior notice, and is also committed - if reported or spotted - to make corrections of any technical errors or wording on the site. cannot in any way guarantee that the site content (text, images, fonts, graphic design, music, software, codes and format scripts) comply with regulatory requirements in countries other than the Italian Republic. declines any liability for access to the site from other places or countries where their content is deemed illegal or contrary to law. All users accessing the site from these places or countries are doing so under their own responsibility fully accepting that they are solely responsible for compliance with local laws and penalties that they may incur. For any dispute arising or resulting from this contract, the parties derogated from by agreement the jurisdiction of court in favor of Modena. All personal data supplied by the client will be treated in full respect of D. Decree 196/2003, Art. 13 and following of the Italian Republic. We invite the customer to see the site PRIVACY


While fully respecting the rights of the Customer and to ensure complete satisfaction, grants to Customers the right of withdrawal, as required by Legislative Decree 22 May 1999 185 "Implementation of Directive 97 / 7/CE on the protection of consumers in respect of distance contracts "which refers to article 5 Exercising the right of withdrawal 1. The consumer has the right to terminate any contract, without penalty and without specifying the reason, within fourteen working days: a) for goods, from the days of their receipt by the consumer where they have been fulfilled the obligations of Article 4 or the day on which they have been met, when they do so after the conclusion of the contract provided that no more than three months after the conclusion thereof; b) for services, the day the contract is concluded or the day on which have been fulfilled the obligations under Article 4, if this happens after the conclusion of the contract provided that no more than three months after the conclusion thereof. 2. In the event that the supplier has not fulfilled its obligations under Article 4, the deadline for exercising the right of withdrawal and 'of three months and begin: a) for goods, from the days of their receipt by the consumer; b) for services, from the days of the conclusion of the contract. 3. Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in paragraphs 1 and 2 for the contracts: a) the provision of services if performance has begun, with the consumer's agreement before the expiry of the period of fourteen days referred to in paragraph 1; b) the supply of goods or services whose price and 'tied to fluctuations in the financial market that the supplier is not' in control; c) the supply of goods made to specifications or clearly personalized or which by their nature, cannot be returned or are liable to deteriorate or expire rapidly; d) the supply of audiovisual products or computer software unsealed by the consumer; e) the supply of newspapers, periodicals and magazines; f) for gaming and lottery. 4. The withdrawal right is exercised by sending, within the deadline, a written communication to the geographical headquarters of the supplier by registered letter with acknowledgment of receipt. The notice may be sent within the same period, by telegram, telex, facsimile, provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours. 5. If the goods have been delivered to the consumer and 'obliged to return or make available to the supplier or person designated by him in the manner and timing of the contract. The deadline for returning the property may not be less than fourteen working days from the date of receipt. 6. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article is the direct cost of returning the property to the sender, where expressly authorized by contract. 7. If the right of withdrawal and 'exercised by the consumer in accordance with the provisions of this Article, the supplier and' obliged to repay the sums paid by the consumer. The reimbursement should be free, in the shortest time possible and in any case within thirty days from the date on which the supplier and 'learned exercise the right of withdrawal by the consumer. 8. If the price of goods or services covered by a contract, either wholly or partly covered by credit extended to consumers by the supplier or third parties under an agreement between them and the supplier, the credit agreement means canceled, without penalty, if the consumer exercises his right of withdrawal in accordance with the provisions of the preceding paragraphs. E 'obliged the supplier to submit the third credit grantor that it has right of withdrawal by the consumer. Any amounts paid by the third which gave the credit to the payment of goods or services until it has knowledge of the future right of withdrawal by the consumer shall be refunded to the third provider, without penalty, subject the payment of statutory interest accrued. The refund must necessarily happen, at the expense and under the responsibility of the Customer within 14 days after delivery and then only on condition that the leaders made are integrated and never used.