1. DO YOU NEED TO REGISTER TO MAKE A PURCHASE?
Yes, to access your account click on the links "LOGIN" or "REGISTER" to access your account or subscribe. The regristation process will only need to be performed for your first purchase.
2. IS IT POSSIBLE TO CHANGE YOUR PROFILE AFTER YOU'VE SIGNED UP?
Yes, the customer can change their own profile at any time. To do this, simply click on "My Account" link, make the changes you want and ultimately save the new profile.
3. IS THERE THE POSSIBILITY OF CREATING A LIST OF FAVORITES ARTICLES?
Yes, the customer can save a list of favorite items by using the "Wishlist" function
4. YESTERDAY I SAW AN ARTICLE ON THE SITE, BUT TODAY THE SAME ARTICLE IS NOT PROPOSED. IS IT STILL AVAILABLE?
Unfortunately not. On the our website we only publish articles that are actually available.
5. WHICH METHODS OF PAYMENT DO YOU ACCEPT?
You may pay by credit card, Paypal and wire transfer. Other forms of payment are not accepted.
6. WHAT TYPES OF CREDIT CARDS DO YOU ACCEPT?
Jadestore.it accepts Moneta,Visa, Mastercard, Diners/Discover, Maestro, JCB. The purchase is also possible with prepaid cards.
7. WHAT DO I RISK BY PAYING BY CREDIT CARD?
The credit card data provided for purchases (name, number and expiration date) go directly to the secure server of bank, in charge of the payment transaction through an encrypted code. Neither Jadestore.it nor others may access such information. The customer service agents are not authorized or able to get information about credit cards and account numbers of customers.
8. ARE THE RETAIL PRICES INCLUSIVE OF VAT & TAXES?
It depends on the nationality of the customer who placed the order. VAT is already included in the purchase invoices for customers from EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary). For shipments outside the EU the VAT is deducted, and all the import fees, local taxes or customs duties will be charged to the Customer.
9. WHEN I MAKE A PURCHASE IS A RECEIPT OR INVOICE ISSUED?
The customer always receives an invoice or official receipt. The tax documentation will be sent along with the goods shipped to the customer in a sealed envelope.
10. I AM A NEW CUSTOMER AND I JUST MADE MY FIRST PURCHASE. HOW LONG WILL THE DELIVERY TAKE?
The first order for each customer needs to be verified by the bank and that conduct an audit with the bank issuing your credit card. This process, that happens automatically for every first purchase may cause a few days delay
11. IS IT POSSIBLE TO KNOW THE EXPECTED DELIVERY TIME?
Yes, shipping is always traceable by the customer, thanks to DHL services or SDA. Once the delivery process starts, the customer will receive an email confirmation of shipment with the code provided by DHL or SDA that will allow you to monitor your shipment
12. IS THERE AN INSURANCE POLICY COVERING THE SHIPMENT?
Yes all shipments, both in Italy and abroad, are covered by insurance policy against damage and/or theft. Insurance costs are included in the purchase price. The insurance is valid until delivery of goods.
13. IS IT POSSIBLE TO REFUSE/REJECT A DELIVERY?
All parcels shipped by Jadestore.it are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials. Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can not open any claim regarding the delivery parcel.
If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.
14. IS POSSIBLE TO CHANGE THE ORDERS?
The customer who wishes to undertake a change in size, color or item, must perform the return procedure and made a new order.
15. HOW DO I EXECUTE THE RETURN PROCESS?
To request permission to return, the customer must send a request to [email protected] within 14 days of receipt of goods. In the e-mail address must be specified part numbers that are returning. Upon receipt of the request made, the customer service of Jadestore.it send the customer a written confirmation with the specifications to follow.
16. IS THE RETURN PROCEDURE POSSIBLE FOR ALL THE ITEMS?
If for any reason clients are not satisfied with an order, they can send a return request [email protected] within 14 days from the date of delivery. Please include Order Number and Item Code(s) of the item(s).
17. HOW MUCH TIME DO I HAVE TO START THE RETURN PROCEDURE?
The goods have to be delivered by express mail within 14 days from the date of delivery.
18. IS IT POSSIBLE TO RECEIVE UPDATED INFORMATION ABOUT PROMOTIONS, DISCOUNTS AND NEW ARRIVALS?
Yes, the customer can be subscribed to our Newsletter.
19. IS THERE A CUSTOMER SERVICE?
Yes, for customer service please contact Jadestore.it support office at [email protected] on weekdays, from Monday to Friday from 9.00 to 17.00. Requests received during weekends will be examined Monday mornings. Requests received on bank holidays will be answered the first working day
20. IS IT POSSIBLE TO SHIP TO RUSSIA?
L'Incontro boutique is verifying the possibility to delivering luxury goods in Russia but, please, keep in mind that jewelry, fine jewelry, and fur are prohibited for import into Russia.